Mission Statement

• Prompt personal attention to your work from start to finish.
• Total commitment to excellent client care.
• Committed to the use of jargon-free language
• Progress reports all along the way without your having to ask - you won't have to phone to ask me how a matter is progressing.
• Use of appropriate technology to provide better attention and to achieve consistent results in the areas in which I practice.

Law Society Service Statement 2001

• Confidentiality
  We will observe the utmost confidentiality with regard to your affairs.
• Courtesy
  We will be courteous in all our dealings with you.
• Your legal options
  We will explain your legal options and the procedures involved clearly to you to assist you make the best decisions about your affairs both initially and as the matter progresses.
• Charges
  We will give you information in writing about our own and other charges in accordance with legislation.
• Efficiency
  Once agreed instructions have been accepted, we will progress your affairs efficiently.
• Information
  We will keep you informed of the progress of your affairs on an ongoing basis.
  Where information is not immediately available we will send you an interim reply.
  We will respond quickly to your letters and telephone calls.
  We will inform you of any developments which will significantly affect your transactions with us.
• Your money
  If you give us money to make a payment on your behalf or we receive money on your behalf we will hold this money strictly in accordance with the Solicitors Accounts Regulations.
• Complaints
  If you make a written complaint to us your file will be reviewed and a written reply will be issued to you.